One Tank. One System. Healthy Livestock.
One Tank. One System.
Ships every Monday
At Topick Aquarium, we specialize in live freshwater fish, shrimp, aquatic plants, and other aquarium livestock. Because livestock items are sensitive living products and their condition can be affected by many factors after leaving our care, all fish, shrimp, aquatic plants, and livestock items are final sale.
For the health and safety of our livestock and aquarium systems, we are unable to accept returns or exchanges once livestock items have been sold, picked up, or shipped.
However, customer support does not end after the sale. If you experience any issues with your fish, shrimp, plants, or aquarium, please do not hesitate to contact us. After-sale support is part of our service, and we are always happy to help with acclimation, care advice, water parameter questions, compatibility concerns, or troubleshooting.
Due to the specialty and sensitivity of live aquarium livestock, the following items are considered final sale:
Once these items have been picked up, shipped, or transferred to the customer, we cannot take them back into our systems. This policy helps protect the health of our livestock and reduces the risk of cross-contamination.
If your order has not yet been shipped, packed, or picked up, you may contact us to request changes to your order. We will do our best to accommodate reasonable changes whenever possible.
Depending on the requested change, we may provide:
For small order adjustments where the refund difference is under $100, we can usually process it without an additional fee.
For order changes where the refund difference is over $100, a 3% platform and transaction fee may be deducted from the refund amount. This helps cover non-refundable payment processing and platform costs charged by third-party providers.
Please contact us as early as possible if you need to make changes. Once an order has been packed, shipped, or prepared for pick-up, changes may no longer be possible.
If a customer chooses to cancel an order for their own reason, a 3% cancellation fee may be deducted from the refund amount.
This fee helps cover non-refundable payment processing fees, platform fees, transaction fees, and the administrative work involved in preparing and cancelling the order.
Before requesting a cancellation, we strongly recommend contacting us first. In many cases, we may be able to help by adjusting your order, changing the shipping or pick-up date, replacing unavailable items, or adding special instructions to better fit your needs.
We will always try our best to accommodate reasonable requests and avoid unnecessary cancellations whenever possible.
A cancellation fee will not be charged if the cancellation is caused by an issue on our side, including but not limited to:
In these cases, we may offer a replacement, order adjustment, store credit, delayed shipping, or a refund depending on the situation.
Approved refunds will be processed back to the original payment method whenever possible. Please note that it may take several business days for the refund to appear on your statement, depending on your bank, credit card provider, or payment processor.
If a refund includes a deduction for platform, transaction, or cancellation fees, the deducted amount will be clearly reflected in the final refund value.
We care about the long-term success of your aquarium, not just the sale. If you need help after receiving your order, please contact us with as much detail as possible, such as:
The more information you provide, the better we can help you troubleshoot and recommend the next steps.
If you have any questions about your order, livestock condition, aquarium setup, shipping, pick-up, order changes, or cancellation options, please contact us at sales@topickaquarium.com before making changes or cancelling your order.
Thank you for your understanding and for supporting Topick Aquarium.
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